Experienced Customer Service Representative for Federal Student Aid Support - Temporary Summer Employment Opportunity at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a nonprofit 501(c)3 corporation dedicated to making a positive impact in the lives of students and higher education institutions. With a strong philanthropic heritage, we have been committed to helping student borrowers repay their education loans and promoting access to higher education. As we continue to evolve and expand our services beyond student loans, we remain invested in the success of students and higher education institutions. This unique blend of stability and vision creates an exciting opportunity for the right candidate to join our team and help shape the future of arenaflex.

About the Role

We are seeking an experienced and skilled Customer Service Representative to join our team for a temporary summer employment opportunity. As a Customer Service Representative at arenaflex, you will play a critical role in providing exceptional support to customers, answering incoming calls related to the Department of Education's Free Application for Federal Student Aid (FAFSA), and participating in outbound call campaigns. If you have a passion for delivering high-quality customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Participate in high-volume outbound and inbound call campaigns based on assigned call lists, ensuring consistent high-quality service to customers.
• Adhere to approved call scripts and compliance guidelines, utilizing software, scripts, and tools appropriately to respond to customer questions and concerns.
• Provide empathic support to customers, documenting all encounters in clear and concise online logs, and directing callers to the appropriate party if necessary.
• Utilize active listening skills, professional phone voice and etiquette, and excellent verbal and written communication skills to ensure the highest standards of customer service.
• Employ strong time management and decision-making skills, working efficiently in a remote environment with minimal supervision.

Essential Qualifications

• High school diploma or equivalent required.
• Four to six months of customer service experience in a call center environment required.
• Good customer service skills, excellent verbal and written communication skills, and professional phone voice and etiquette.
• Ability to follow instructions and scripts, skilled in active listening, and proficient with computers and good typing skills.
• Knowledge of the FAFSA and college financial aid and admissions processes preferred.

Preferred Qualifications

• Experience working in a college financial aid office or college administrative office.
• Previous experience in a remote or virtual work environment.
• Strong knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a temporary summer employee, you will have the opportunity to gain valuable experience in customer service, learn about the federal student aid process, and develop your skills in a fast-paced and dynamic environment. Although this is a temporary position, it may lead to future opportunities within the company, and you will be able to build a strong foundation for your career in customer service.

Work Environment and Company Culture

arenaflex offers a unique and supportive work environment that is committed to making a positive impact in the lives of students and higher education institutions. As a remote employee, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload. Our company culture is built on the values of excellence, integrity, and respect, and we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

As a temporary summer employee at arenaflex, you will be eligible for a competitive hourly rate, with opportunities for overtime pay. You will also have access to a range of perks and benefits, including training and development opportunities, a supportive and inclusive work environment, and the satisfaction of working for a nonprofit organization that is making a positive impact in the lives of students and higher education institutions.

Conclusion

If you are a motivated and skilled customer service professional who is passionate about delivering exceptional support to customers, we encourage you to apply for this exciting opportunity at arenaflex. As a temporary summer employee, you will have the chance to gain valuable experience, develop your skills, and make a positive impact in the lives of students and higher education institutions. Don't miss out on this opportunity to join our team and help shape the future of arenaflex. Apply today!

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees, and we look forward to hearing from you.