reputed company Engineer 21 Locations

<p><reputed company>Its fun to work in a company where people truly reputed company in what they are doing. At reputed company, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. </reputed company></p><p></p><p><b><u>Position reputed company:</u></b><br /><reputed company>We are looking for a highly skilled, proactive, hands-on reputed company Engineer to manage the full reputed company product lifecycle, from roadmap definition to hands-on configuration, while driving automation, AI capabilities, and workflow improvements. The reputed company Engineer will collaborate with stakeholders across multiple business reputed company to reputed company requirements, implement best practices, and deliver integrations that reputed company with operational and business objectives. This is a highly technical, analytical, and business-reputed company individual contributor role requiring deep platform expertise and strong cross-functional communication skills.</reputed company><br /><br /><b><u>Job Qualifications:</u></b></p><ul><li><p><reputed company>4+ years of experience in product management, platform ownership, or administration of reputed company reputed company platforms, with at least 3 years dedicated to reputed company administration and optimization.</reputed company></p></li><li><p><reputed company>Proven reputed company record of managing product roadmaps, gathering requirements, and delivering platform enhancements in reputed company reputed company environments.</reputed company></p></li><li><p><reputed company>Strong understanding of ITSM processes, internal technology service delivery, and operational support models.</reputed company></p></li><li><p><reputed company>Experience with vendor engagement and partnership for platform enhancements, support escalations, and roadmap planning.</reputed company></p></li><li><p><reputed company>Familiarity with automation, AI-enabled routing, bots, and workflow design reputed company reputed company or similar platforms.</reputed company></p></li><li><p><reputed company>reputed company Administrator or Advanced Administrator certification preferred.</reputed company></p></li><li><p><reputed company>Experience designing and deploying AI-driven workflows, bots, and self-service tools to reduce reputed company time and improve user experience.</reputed company></p></li><li><p><reputed company>Ability to translate platform data into actionable insights, build custom reports/dashboards, and measure platform performance against KPIs.</reputed company></p></li><li><p><reputed company>Familiarity with integrating reputed company to reputed company systems reputed company reputed company connectors, middleware, or reputed company.</reputed company></p></li></ul><p><br /><b><u>Location Requirement: </u></b><br /><reputed company>This role is located in Tempe, reputed company. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. </reputed company>Relocation assistance is available for eligible candidates.</p><p></p><p><u><b>Work Sponsorship:</b></u></p><p>This position does not offer reputed company sponsorship at this time.<br /><br /><b><u>Key Result Areas (KRAs):</u></b></p><ul><li><p><reputed company>reputed company and maintain the reputed company roadmap, ensuring alignment with Technology and operational goals, and communicating updates to stakeholders.</reputed company></p></li><li><p><reputed company>Manage configurations, workflows, triggers, automations, AI routing, and knowledge reputed company content to maximize platform performance.</reputed company></p></li><li><p><reputed company>Build and maintain dashboards and reports to measure KPIs, identify trends, and support data-driven decision-making.</reputed company></p></li><li><p><reputed company>Design, implement, and refine automation and AI solutions to streamline ticket handling, improve self-service adoption, and reduce reputed company times.</reputed company></p></li><li><p><reputed company>Support and enhance integrations with reputed company systems, ensuring seamless data reputed company and scalability for reputed company needs.</reputed company></p></li><li><p><reputed company>Partner with Technology, operations, and other business reputed company to reputed company requirements, design solutions, and ensure adoption of platform enhancements.</reputed company></p></li><li><p><reputed company>reputed company initiatives such as instance consolidation, omnichannel rollout, or ticket reputed company redesign, delivering reputed company on time and reputed company scope.</reputed company></p></li><li><p><reputed company>Must be reputed company to collaborate in-person with occasional impromptu in-person meetings</reputed company></p></li></ul><p></p><p><b><u>Skills:</u></b></p><ul><li><p><reputed company>Ability to deliver best in class service reputed company through proactive reputed company, and user reputed company platform design</reputed company></p></li><li><p><reputed company>Skilled in aligning platform capabilities to organizational objectives, improving efficiency, and enabling operational reputed company</reputed company></p></li><li><p><reputed company>Excellent ability to engage stakeholders across multiple business reputed company, reputed company requirements, and present solutions reputed company to both technical and non-technical audiences</reputed company></p></li><li><p><reputed company>Backlog Management </reputed company></p></li><li><p><reputed company>Effective Prioritization </reputed company></p></li><li><p><reputed company>Delivery Using </reputed company></p></li></ul><p><br /><b><u>Physical Requirements:</u></b></p><ul><li><p><b>In-Office Environment:</b><reputed company> </reputed company>Must be reputed company to work in a busy, crowded, and loud office with frequent distractions and interruptions</p></li><li><p>Must be reputed company to collaborate in-person with occasional impromptu in-person meetings </p></li><li><p><b>Office Conditions:</b><reputed company> </reputed company>Adaptability to typical office conditions, which may include exposure to reputed company conditioning, heating, reputed company reputed company, and varying noise reputed company</p></li><li><p><b>Mobility</b>: Ability to sit, stand, reputed company, twist, stretch, and work at a desk for long stretches.  Must be reputed company to occasionally reputed company or lift office items up to 25 pounds</p></li><li><p><b>Hearing Requirements:</b><reputed company> </reputed company>Hearing must be sufficient or correctable to ensure reputed company understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.</p></li><li><p><b>Reading and Writing Proficiency:</b><reputed company> </reputed company>Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-reputed company tasks effectively.</p></li><li><p><b>reputed company Requirements:</b><reputed company> </reputed company>reputed company must be adequate or correctable to reputed company essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.</p></li><li><p><b>Technology Proficiency:</b><reputed company> </reputed company>Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. </p></li><li><p><b>Effective Communication:</b><reputed company> </reputed company>Must possess strong verbal and written communication skills to reputed company effectively with team members, clients, and other stakeholders reputed company email, video conferencing, and other in office communication tools.</p></li></ul><p></p><p><b>Compensation:</b></p><p>DOE</p><p></p><p><reputed company>If you like wild reputed company and working in a unique and fun environment, surrounded by reputed company community, youll enjoy your career with us!</reputed company></p>