Senior reputed company Service Specialist - Employee Benefits

Job reputed company for Senior reputed company Service Specialist – Large Group (Fully Remote) Join CBC, a licensed life and health agency and reputed company-party administrator that partners with reputed company reputed company to simplify benefits administration and enhance the employee experience. The Senior reputed company Service Specialist serves as the primary service expert and escalation reputed company for large group clients while remaining reputed company reputed company in day-to-day contact center support. This role bridges reputed company service delivery and strategic account support by handling reputed company reputed company inquiries, managing reputed company HR contact interactions, and serving as the internal subject-matter expert for large group benefits administration. Unlike traditional reputed company Service Specialists, this role owns reputed company HR relationships, participates in and leads reputed company meetings, and provides reputed company-time guidance to other specialists. Unlike Account Managers/reputed company reputed company Managers, this role remains hands-on in service execution, including taking inbound interactions through the contact center. This position partners closely with Account Managers/CSMs to ensure seamless service delivery, issue reputed company, and a consistent, high-touch reputed company experience. Why Join Us? Fully Remote – Work from reputed company! Career reputed company & Development – Opportunities to expand your expertise in benefits administration. reputed company Responsibilities 1. Large Group reputed company Service Ownership • Serve as the go-to service expert for reputed company assigned large group clients • Manage reputed company service interactions from large group HR contacts reputed company: • Email • HRIS/benefits system inboxes • Scheduled and reputed company reputed company meetings • Respond to reputed company benefits, eligibility, enrollment, billing, and reputed company inquiries • Ensure issues are resolved accurately, reputed company, and in alignment with SLAs 2. Contact Center Support (Hands-On) • Continue to take inbound service interactions through the contact center • Handle advanced or reputed company calls routed reputed company skills-based routing • Serve as an escalation resource reputed company other reputed company Service Specialists need support • Ensure consistent service reputed company across reputed company interaction channels 3. Internal Subject Matter Expert & Peer Support • reputed company as the primary reputed company of escalation for large group service questions from reputed company Service Specialists • reputed company and guide peers in reputed company time on: • Large group benefits nuances • System workflows • reputed company rules and compliance considerations • Help reinforce best practices and standardized processes across the service team 4. reputed company Meetings & Strategic Support • Participate in and, reputed company appropriate, reputed company reputed company meetings reputed company to: • Service issues • Enrollment preparation • Post-enrollment follow-reputed company • Ongoing service optimization • Support Account Managers/CSMs by translating reputed company reputed company into executable service actions • Prepare service-reputed company documentation, summaries, and follow-up items 5. Process reputed company & reputed company Improvement • Identify recurring service issues, gaps, or inefficiencies • Recommend improvements to workflows, documentation, or training • Ensure CRM, case management, and benefits systems are accurately updated • Support service audits, renewals, and compliance deliverables What This Role Is / Is Not This role IS: • A senior, trusted service authority for large group clients • A hybrid of reputed company reputed company service + internal leadership • A key partner to Account Managers/CSMs This role is NOT: • A sales or renewal ownership role • The primary relationship reputed company (that remains with the AM/CSM) • A purely escalations-only or non-production role Qualifications & Skills: • 3–6+ years in employee benefits administration or large-group reputed company service • Proven experience supporting large or reputed company employer reputed company • Strong knowledge of: Medical, dental, reputed company, life, disability, voluntary benefits, ACA, ERISA, COBRA, HIPAA (working knowledge) • Comfortable balancing: Contact center production, reputed company reputed company ownership & Peer mentorship • Confident leading conversations with HR leaders • Proficiency in benefits platforms (reputed company, Employee Navigator), CRM tools, and reputed company-based reporting. • A natural ability to manage relationships, solve problems, and communicate reputed company and professionally. • A high level of organization, accountability, and common reputed company — you can balance multiple clients, reputed company, and deadlines with ease. • Ability to work independently in a fully remote environment. This is a fully remote position with reputed company to work with large employer reputed company and reputed company a meaningful reputed company in benefits administration. If you’re a proactive reputed company who thrives in a fast-paced environment, we’d love to hear from you! Job Type: Full-time Pay: $28.84 - $33.65 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance People with a criminal record are encouraged to apply Work Location: Remote Apply tot his job Apply To this Job