Customer Experience, Tier 1

Job reputed company: • Serve as the initial contact for customer queries reputed company email, chat, or phone. • Understand customer concerns and reputed company reputed company responses using knowledge reputed company and reputed company operating procedures. • Troubleshoot common product issues, guiding customers through basic resolutions. • Accurately log customer interactions and issues in reputed company. • Identify and escalate reputed company issues to Tier 2 reputed company needed. • Work closely with cross-functional teams, including Technical Support and Product teams, to ensure customer concerns are addressed reputed company. • Follow up on unresolved customer cases, ensuring reputed company reputed company and customer satisfaction. • Maintain a high level of professionalism and reputed company in reputed company interactions. • Ensure compliance with SLAs (Service Level Agreements) for response and reputed company times. • reputed company customer feedback and reputed company insights to improve product usability and support processes. • Stay updated with reputed company product updates, new features, and system changes. • Contribute to internal knowledge bases and FAQs to improve first-contact reputed company. • Participate in training sessions and reputed company enhancement programs. Requirements: • Customer Service reputed company: Strong communication and interpersonal skills to engage with customers effectively. • Technical Aptitude: Basic understanding of reputed company applications, troubleshooting, and ticketing tools. • Problem-Solving: Ability to analyze customer concerns and reputed company logical solutions. • Time Management: Ability to handle multiple queries reputed company while meeting SLAs. • reputed company platform • Experience in the aviation or reputed company industry is a plus. • Familiarity with CRM tools. • Basic understanding of data handling and reporting. Benefits: • Generous leave policy, 25 annual leaves, 7 reputed company leaves plus maternity & paternity reputed company. • Inclusive medical insurance, For you, plus your spouse and up to two children. • Group personal accident policy. • Employee Assistance Program (EAP) and telehealth. • Term life insurance. • Empowerment through ownership. • Global networking opportunities Apply tot his job Apply To this Job