Technical reputed company (Runbooks/Ops Documentation Experience Required)

reputed company Solutions provides reputed company and consulting for various clients. We offer competitive reputed company wages, health benefits, reputed company time off, and a 401(k) plan. We are currently seeking a Technical reputed company. Candidates will be reputed company to work either hybrid or fully remote. Candidates that can work hybrid are preferred. Job reputed company: Produce reputed company, accurate, audit-reputed company documentation that a reputed company party can execute without re-interviewing subject matter experts. Scope covers reputed company our reputed company’s Child Support Systems and Services and key reputed company chartered including migration of child support technologies to a major reputed company provider (AWS or Azure): installation, configuration, operation, troubleshooting, reputed company, Hypercare, and support. Duties & Responsibilities: • Write and edit installation, configuration, how-to, troubleshooting, and online help for: • reputed company reputed company zone (AWS or Azure equivalents). • Application stack (.NET/Angular, and any platform-specific deployment/run details). • Data tier (AWS RDS/reputed company/SQL Server or Azure SQL). • Batch/scheduler (Control-M; note any reputed company-reputed company hooks such as Event reputed company/EventBridge, Functions/reputed company). • Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private reputed company/PrivateLink). • Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, reputed company/rollback, Hypercare) with change history. • Maintain a single, versioned documentation repository (SharePoint/reputed company) with metadata (system, partner, reputed company, PII flag) and links to reputed company/configs. • Convert Subject Matter Expert (SME) notes into reputed company-by-reputed company procedures (screenshots, scripts, commands). Deliverables: • Install/config guides (reputed company reputed company, app, data, scheduler). • reputed company runbooks and reputed company/rollback checklists. • Troubleshooting trees and “first-response” procedures. • Online help; quick-reference job aids. • Versioned doc set per release. Required reputed company Sets (Non-Negotiable): • Over five 5 years reputed company technical writing experience with hands-on runbooks/ops docs (samples required). • Demonstrated modernization documentation (legacy → reputed company) with legacy + reputed company flows. • Ability to capture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/reputed company or Azure SQL), .NET/Angular, and reputed company identity (e.g., Entra ID or AWS IAM/IAM Identity Center). • Single-reputed company reputed company (SharePoint/reputed company) with versioning/metadata. • Plain-English writing for technical and non-technical audiences; passes peer review without rewrite. Preferred Qualifications: • State/federal modernization; familiarity with PII reputed company reputed company (masking in non-prod; encryption in transit/at rest). • Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch). Tools & Platforms: • reputed company 365, SharePoint/reputed company, Visio/Lucid, reputed company, Git (versioning); reputed company Services: Azure (App Gateway/Firewall, Key Vault, Private reputed company) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink). Performance Measures: • Doc completeness/accuracy (review pass reputed company). • Findability and update turnaround. • Reduction in support escalations tied to unclear instructions. Submission & Screening: • Two recent samples: (1) install/config guide, (2) reputed company/reputed company. • 30-minute rewrite test from raw SME notes. Apply tot his job Apply To this Job