**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**
Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further than arenaflex, a leading provider of business process outsourcing, staff augmentation, and IT services. We are seeking experienced full stack customer service representatives to join our team and support our commercial and public sector clients.
**About arenaflex**
arenaflex is a dynamic and innovative company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong presence in the US, Canada, and globally, we offer a wide range of services, including business process outsourcing, staff augmentation, contact center customer services, and IT services.
**Job Overview**
As a full stack customer service representative at arenaflex, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
**Key Responsibilities**
* Listen to and resolve customer issues in a timely and professional manner
* Utilize systems and technology to complete account management tasks and provide exceptional customer service
* Recognize sales opportunities and apply sales skills to upgrade customers
* Explain and position products and processes when interacting with customers
* Appropriately escalate customer dissatisfaction and provide solutions
* Ensure first call resolution through problem-solving and effective call handling
**Candidate Qualifications**
We are looking for highly motivated and customer-focused individuals who are passionate about delivering exceptional experiences and driving business growth. Ideal candidates will have:
* A high school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* A wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem-solving, and negotiation
* Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Preferred Qualifications**
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* State or Federal work experience
**Work Environment and Culture**
arenaflex is a dynamic and innovative company that values diversity, equality, and inclusion. We offer a fun, engaging work environment with a casual dress code. Our team members enjoy a range of benefits, including:
* Competitive compensation and total rewards
* Paid time off and paid holidays
* Paid training opportunities
* Regular daily, weekly, and monthly incentives
* Medical, dental, and vision coverage options
* Advancement opportunities
* Fun, engaging work environment
* Casual dress code
* Cash and prize contests
**Compensation and Benefits**
We offer competitive compensation and total rewards, including:
* Standard starting compensation is commensurate with experience
* Regular reviews and raises are awarded based on tenure and performance
* Employees earn paid time off and paid holidays
* Paid training opportunities
* Regular daily, weekly, and monthly incentives
* Medical, dental, and vision coverage options
* Advancement opportunities
* Fun, engaging work environment
* Casual dress code
* Cash and prize contests
**Reasonable Accommodation**
Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
**Diversity and Equality**
arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.
**COVID-19 Response**
arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
**How to Apply**
If you are a highly motivated and customer-focused individual looking to start a rewarding career in customer service, please apply to this role through our website. We look forward to hearing from you!