[Remote] Implementation Analyst - Treasury Management Service & Implementations

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company, and they are seeking an Implementation Analyst within their Treasury Management Service & Implementations organization. The role involves implementing new products and services for clients, analyzing requirements, and ensuring positive client experiences while managing multiple implementations simultaneously.

Responsibilities

• Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals
• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff
• Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences
• Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings

Skills

• Familiarity with secure file transfer technologies, including PGP encryption, SFTP protocol, and Secure File Gateway (SFG) solutions
• Detail-oriented
• Great listeners
• Comfortable with change
• Ability to work independently or with a group
• Excellent communication skills
• University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Analytical Thinking
• Change Management
• Customer Solutions
• Data Analytics
• Financial Processes
• Organizational Analysis
• PGP Encryption
• Secure File Transfer Protocol (SFTP)
• Storytelling
• Waterfall Model

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

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