Customer Care Representative I - Bilingual (Spanish)

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, guiding customers to a better healthcare experience.

Responsibilities

• From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails
• You will partner internally to create a seamless experience for our customers and resolve potential issues

Skills

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
• Bilingual (Spanish) or multi-language skills required
• Must be able to pass a validated language test/assessment
• The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred
• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred
• A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred
• Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred
• Flexible and quick learner, willing to adapt to changing customer and business needs preferred

Benefits

• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match
• Paid Time Off
• Holiday Pay
• Annual incentive bonus and annual increases plan based on performance
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision, short and long term disability benefits
• Wellness programs
• Financial education resources

Company Overview

Company H1B Sponsorship