Claims Rep I QC

Co-operators is a leading Canadian financial services co-operative committed to sustainability and community engagement. As a Claims Representative I, you will investigate, negotiate, and settle various service claims while providing exceptional client service and contributing to the organization's client-centric culture.

Responsibilities

• Interpreting and applying coverages, participating in major event responses and negotiating and settling service claims with a focus on behaviour based outcomes
• Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims
• Investigating and identifying opportunities for salvage and subrogation recoveries using approved guidelines and procedures
• Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement

Skills

• Bilingualism in English and French is required
• You have one year of experience in insurance or in a related field
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams
• Having a post-secondary education in insurance or a related discipline in an asset
• Having the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset
• Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance
• You have experience working in a contact centre including in-depth knowledge of client service principles is an asset
• Having basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations is an asset

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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