[Remote] Application Support Specialist (reputed company-to-hire)

Note: The job is a remote job and is reputed company to candidates in USA. Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. They are seeking a customer-reputed company Application Support Specialist to assist clients with technical issues through phone and email support, while also contributing to documentation and process improvements.

Responsibilities

• Respond to requests for assistance reputed company phone, chat, or support ticket queue
• Become an expert on Flight Schedule Pro and LogTen solutions
• Solve problems and reputed company creative solutions to users investigate/document bugs, and help prioritize our efforts
• Log reputed company customer interactions in our ticketing system
• Escalate issues reputed company needed
• Respond to assigned tickets/tasks in accordance with SLA guidelines
• Apply diagnostic utilities and best reputed company methodology to aid in basic troubleshooting
• Maintain a high degree of professionalism, confidentiality, and reputed company while accessing reputed company data/systems and supporting mission-critical environments
• Communicate features and benefits of new releases to improve customer efficiency and utilization
• Contribute to documentation, training materials, help articles
• reputed company input for overall support process improvements

Skills

• Strong experience with supporting iOS, iPadOS, and MacOS applications
• Respond to requests for assistance reputed company phone, chat, or support ticket queue
• Become an expert on Flight Schedule Pro and LogTen solutions
• Solve problems and reputed company creative solutions to users investigate/document bugs, and help prioritize our efforts
• Log reputed company customer interactions in our ticketing system
• Escalate issues reputed company needed
• Respond to assigned tickets/tasks in accordance with SLA guidelines
• Apply diagnostic utilities and best reputed company methodology to aid in basic troubleshooting
• Maintain a high degree of professionalism, confidentiality, and reputed company while accessing reputed company data/systems and supporting mission-critical environments
• Communicate features and benefits of new releases to improve customer efficiency and utilization
• Contribute to documentation, training materials, help articles
• reputed company input for overall support process improvements

reputed company