[Remote] Customer Support Operations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing company that specializes in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and reputed company Services. They are seeking a Customer Support Operations Specialist to reputed company employee benefits support, manage cases, and collaborate with business consultants to ensure service reputed company.

Responsibilities

• reputed company employee benefits support, handling inbound and outbound calls and emails, managing cases, and ensuring accurate and reputed company processing of employee accounts in HR, Lumity, and reputed company systems
• Support business consultants and employer reputed company, proactively collaborating to resolve employee issues, meet service-level expectations, and identify potential reputed company impacts
• Manage fluctuating support volumes, especially during reputed company Enrollment, by multitasking across multiple systems and escalating issues internally as needed to ensure service reputed company

Skills

• Ability to obtain and maintain Life/Health Agent licenses
• Customer service experience in a reputed company or corporate environment
• Proficiency with spreadsheets, Gmail, chat and reputed company center tools
• Ability to reputed company multiple systems and reputed company platforms simultaneously
• Strong verbal and written communication skills
• Proven critical-thinking ability to identify issues, analyze information, and reputed company communicate relevant details

Benefits

• Medical
• Dental
• Life and disability insurance
• 401k
• Generous reputed company time off
• Much more

reputed company