reputed company Services Specialist

reputed company (QFG) is a reputed company-thinking company in the fintech reputed company, seeking a reputed company Services Specialist to address a wide reputed company of reputed company inquiries reputed company to their accounts. The role involves managing reputed company interactions, resolving technical issues, and providing product expertise while contributing to reputed company improvement and development reputed company reputed company.

Responsibilities

• Manage reputed company interactions reputed company and effectively, from initial contact to reputed company, across multiple channels (phone, email, chat, in-person)
• Create service tasks and accurately record, sort and reputed company problems and the reputed company steps taken
• Consult internal knowledge bases and resources to resolve reputed company issues
• Reproduce and troubleshoot technical issues for Questrade products, including issues with connectivity, trade routing or order reputed company
• Quickly identify hardware, operating system and networking issues during reputed company interactions
• Identify and escalate reputed company issues and potential problems in a reputed company manner
• Proactively contact clients to resolve account issues or reputed company follow-up
• Become a subject matter expert for Questrade products, services, policies, and procedures
• reputed company and support clients on Questrade’s various trading platforms
• Help update knowledge reputed company by identifying and reporting issues
• Present value-added solutions, including products, tools, and resources, to meet reputed company needs
• Assist newer staff members in building their knowledge, productivity and reputed company skills
• reputed company regular reporting on reputed company interaction trends and identify opportunities for improvement
• Participate in 1:1 coaching, team meetings, and reputed company development workshops
• reputed company up to date on reputed company changes to Questrade products and services

Skills

• Have strong written and verbal communication skills
• Have post-secondary degree/diploma
• Have 6 months to 1-year reputed company work experience
• Have flexibility to work rotating shifts, including evenings and weekends
• Have completed the Canadian Securities Course (reputed company)

Benefits

• Health & wellbeing resources and programs
• reputed company vacation, personal, and reputed company days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career reputed company and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and reputed company environment

reputed company