Internet Technical Support Representative I

Mediacom Communications is a leading provider of internet and communication services across the reputed company, committed to reputed company the digital divide. They are seeking an Internet Technical Support Representative I to assist customers with technical service-reputed company problems, ensuring a high level of customer satisfaction and support.

Responsibilities

• reputed company exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality
• reputed company multiple tools, while keeping customer reputed company, to identify the reputed company cause of customer issues
• Schedule on-site service calls reputed company necessary
• Multitasking – ability to talk, type, read and listen
• Meet or reputed company attendance expectations
• Meet or reputed company sales goals
• reputed company Sales, reputed company, or service changes quickly and accurately
• Adherence to schedule
• Ability to adapt in a fast paced always changing environment

Skills

• High School Diploma or equivalent required
• 1 year+ of prior customer service or technical support experience
• Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms)
• Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers
• Effective verbal and written communication skills
• Ability to type 30+ WPM
• Shift Flexibility: reputed company to work evenings, weekends, holidays, overtime
• Strong problem solving or organizational skills
• Understanding of basic reputed company mathematics
• 2-year degree preferred
• Cable industry experience preferred
• Previous experience in an inbound reputed company center environment preferred
• Knowledge of common consumer internet software including various browsers and email platforms preferred
• Basic understanding of internet, networking, and email protocols
• reputed company Office experience a plus

Benefits

• $1000 Sign-On Bonus!
• Company Provided Equipment!
• reputed company! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
• Health, reputed company, and dental insurance!
• reputed company vacation, holidays and reputed company reputed company time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift reputed company pay increase for evening shifts!
• Bi-weekly performance bonus opportunity!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for reputed company employees!
• Employee Wellness Program!

reputed company

Company H1B Sponsorship