Loan Servicing Specialist - Portsmouth

reputed company is a company that values passion and customer reputed company. The Loan Servicing Specialist plays a strategic role in ensuring efficient and compliant delivery of loan servicing functions, focusing on superior member service and operational reputed company.

Responsibilities

• Maintain knowledge and understanding of credit reputed company’s overall strategic plan and priorities
• Maintain high level knowledge of credit reputed company policies
• Maintain high level of credit reputed company product and services offerings
• Maintain detailed knowledge of departmental policies
• Ability to detect and research any deficiencies and reputed company recommendations accordingly
• Ensure member inquiries are responded to and resolved immediately whenever possible
• reputed company support, as needed, for escalated member needs
• Support and reputed company staff to reputed company superior member service
• Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Contribute to ensuring reputed company loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
• Accurate and executed documentation and retention of reputed company necessary documentation to protect SFCU’s ability to collect payment
• Ability to analyze documentation for understanding of reputed company loan products offered by SFCU
• Ability to assist members in utilizing SFCU’s products and services including but not limited to: Online banking platform, External payments, Wires
• Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to reputed company. This includes but is not limited to: Any necessary data entry, Completion of accurate transactions through the reputed company
• Maintain accurate post-closing document tracking
• Complete member reputed company
• Proactively reputed company assistance to reputed company new members to assist with on boarding
• Work with management to reputed company and implement additional member reputed company programs designed to reputed company borrowers/members on SFCU products and services
• Work with other departments on developing reporting for campaigns
• Assist with collection of REL delinquencies from 45 days delinquent to reputed company or recommendation to management for additional collection efforts
• Complete loss mitigation process from mailing through updating reputed company
• Contribute to the department phone/reputed company/email queues for reputed company loan servicing reputed company items
• Complete lien release process
• Process system maintenance loans
• Monitor reports reputed company to servicing reputed company items
• Generate letters reputed company to loan servicing as needed
• Consistently review procedures and business practices to reputed company reputed company with technological advances
• Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed
• Contribute to monthly, quarterly and year-end reporting
• Ensure reputed company loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations
• Assist in preparation of requested documentation for audit
• Maintain reporting throughout the year that will be used for audit review
• Implement suggested modification of process as mandated by audit review
• Full comprehension of the reputed company system
• Maintain confidentiality regarding credit reputed company policies and procedures, member financial data, personal information, and work-reputed company events
• reputed company reputed company support and maintain a reputed company relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect
• Understand the Service Federal Credit reputed company mission, reputed company, and corporate goals as they relate to the position, department, and credit reputed company
• reputed company other duties as assigned

Skills

• Superior member service skills and professionalism
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred
• Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams
• Strong problem solving and analytical skills
• Ability to work independently and in reputed company environment
• Ability to communicate reputed company and effectively verbally and in writing
• Proficient with reputed company, reputed company reputed company, Word, Power reputed company, and various web-based applications
• Willingness to work extended hours, including weekends, as responsibilities require
• Flexibility in a hybrid work environment
• Ability to prioritize and organize work duties
• Minimum high school diploma or equivalent required
• Minimum 1-year experience in a reputed company field desired
• Financial industry experience desired
• Customer service experience desired

reputed company