Data Center, Desktop and Server Support Technician

Integrated Health Systems is a telecommunications and IT integrator with 40 years of experience. They are seeking a motivated technician to provide hands-on troubleshooting and support for end-user systems, Windows servers, and network connectivity.

Responsibilities

• Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues
• Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals
• Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required
• Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring
• Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity)
• Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching)
• Document work performed, maintain network/system documentation, and keep accurate asset and configuration records
• Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed

Skills

• Working knowledge of Microsoft client and server operating systems
• Solid understanding of TCP/IP networking concepts and troubleshooting
• Professional customer service skills with clear verbal and written communication
• Ability to prioritize and triage multiple issues while maintaining attention to detail
• Comfort working independently and collaboratively within a team
• Exposure to virtualized server environments (VMware and/or Hyper-V)
• Exposure to NAS and SAN storage systems
• Experience with ticketing systems and remote support tools
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience

Benefits

• 401(k) retirement plan with company match
• Bonus system
• Life, medical, and dental insurance
• Vacation and paid holidays
• Company lunches and social events

Company Overview

Company H1B Sponsorship