Account Executive I

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Account Executive I is responsible for spearheading sales initiatives within the education and healthcare markets, forging trusted relationships with customers, and driving retention and growth through strategic account management.

Responsibilities

• Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer
• Serve as the principal representative of CPI for actual or potential customers
• Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services
• Develop and execute strategic account plans to increase customer lifetime value
• Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention
• Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition
• Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning
• Report regularly on sales performance, customer engagements, and pipeline progress to leadership
• Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively
• Perform other position-related duties as assigned

Skills

• Bachelor's degree in business, marketing, or related field
• One or more years of successful sales experience
• Proven experience in an account management, customer success, or ‘farmer' sales role
• Familiarity with contract renewal and negotiation
• Proficiency with Microsoft Office suite and CRM platforms
• Residency within, and ability to travel throughout, the assigned territory
• Maintain a clean driving record
• Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
• Continuously uphold all credentialing standards throughout employment to support essential job functions
• Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed
• Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions
• Motivated by stability, customer success, and loyalty rather than short-term closing targets
• Ability to think strategically and develop long-term account plans aligned with customer goals
• Demonstrated success in B2B consultative or solutions-based sales environments

Benefits

• $50,000 annual base
• On target earnings of $87,500 (base + uncapped commissions)
• Average first-year earnings of $65,000 - $80,000
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid or remote work schedule
• Paternity Leave

Company Overview