Client Success Associate

WebMD, through its division Medscape, is a leading online destination for physicians and healthcare professionals. They are seeking a motivated client services professional to build and maintain strong client relationships, ensuring customer satisfaction and successful delivery of solutions based on customer needs.

Responsibilities

• Build and maintain strong client relationships, including onsite presence as needed
• Support overall client satisfaction by providing the highest caliber customer-service experience
• Partner with Sales to help meet client and internal goals and improve overall business performance
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
• Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc
• Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc
• Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
• Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
• Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
• Client travel as required

Skills

• Bachelor's degree preferred or will consider related experience
• Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience
• Minimum of 1-2 years of experience in Account Management or Client Service
• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
• Familiarity with HCP-based clients including MLR process
• Understanding of digital advertising
• Ability to thrive in a fast-paced, collaborative environment

Benefits

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Company Overview