BILINGUAL MEMBERSHIP RECORDS ASSISTANT

The Ontario College of Teachers is seeking a Bilingual Membership Records Assistant to support the quality and ongoing maintenance of the College’s Member Registry. The role involves reviewing documents for teacher certification applications and ensuring compliance with regulatory requirements.

Responsibilities

• Process and assess Canadian and international applications for teacher certification in Ontario in accordance with regulatory requirements
• Examine documents to verify authenticity, and apply knowledge of regulatory requirements, official documentation, and official document sources to determine acceptability
• Scan, image, and maintain hard copy and digital documents
• Provide accurate, timely and clear communication to applicants and members
• Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
• Prepare complex case recommendations for leadership review and approval
• Provide regulatory information and technical support to faculties of education and providers of professional education programs
• Contact external agencies for confirmation/verification of official documentation
• Coordinate with other units within the College, as needed in support of member and applicant records
• Perform other duties as assigned

Skills

• Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
• Excellent oral and written communication skills in both French and English
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• An ability to work independently as well as in a team environment
• Effective time management and organizational skills
• High level of accuracy and attention to detail
• Ability to handle highly confidential and sensitive correspondence
• Experience within a regulatory, academic, or credential assessment setting
• Knowledge of academic and professional documentation
• Experience in assessment of fraud in hard copy and digital documentation

Benefits

• Competitive salaries
• Pension
• Comprehensive benefits

Company Overview