Client Success Associate

Sojern is a company that specializes in travel marketing solutions. They are seeking a Client Success Associate to manage travel advertising campaigns and develop relationships with key clients in their Co-Op programs.

Responsibilities

• Provide an exceptional level of service to your clients and internal business partners
• Oversee a diverse portfolio of Co-Op campaigns, ensuring each meets unique KPIs and deadlines
• Ensure positive client onboarding experience by setting expectations, attending to client requests promptly and ensuring accuracy in order to quickly build client confidence in Sojern
• Efficiently launch, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc
• Maintain and grow Co-Op revenue by building relationships with DMO partners to foster collaboration and maximize program success
• Proactively mitigate client churn by listening to client experiences and anticipating needs
• Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
• Thoughtfully address the needs of your clients while staying aligned to the company’s vision
• Iterate on existing processes to create operational efficiencies
• Travel to client meetings, conferences or Sojern offices as needed

Skills

• Bachelor's degree from an accredited college or university
• 1-3 years account management/client/customer success experience
• A proven track record of building and maintaining successful client relationships
• Meticulous attention to detail and organizational skills, with the ability to efficiently manage multiple clients and campaigns daily
• Enthusiasm for the challenge of balancing operational tasks with high-level relationship management
• Strong analytical abilities and experience in data-driven decision making
• Excellent communication skills, both written and verbal
• Strong self-management skills; Employs a sense of urgency as needed
• Proven success in collaborating with internal and external teams, along with remote team members and managers
• Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred

Benefits

• Competitive compensation packages
• Stock options offered to every employee
• Bonusly program to reward and recognize team wins and performance
• 40 hours of paid time per year to volunteer and give back to the community
• Flexi-Friday benefit
• Hybrid or remote work options for most roles
• Time-zone friendly work hours with async collaboration
• Team offsites planned annually
• Six employee resources groups
• Regular virtual and in office team building events
• Monthly company All Hands & leadership Q&As
• PTO allowance to recharge
• Comprehensive healthcare options
• Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
• Retirement contributions and investment options (for applicable locations)
• Travel benefits (hotel stay benefit & IATA membership)
• Mental health, wellness & financial health resources
• Learning & development stipend
• Mentorship program
• Career development programs
• Leadership training
• Home office tech set up (laptop, monitor, keyboard, mouse)
• Monthly internet and phone allowance
• Modern tools to communicate and collaborate (Slack, Google Suite)

Company Overview