Patient Financial Experience and Collections Specialist

reputed company is seeking a Patient Financial Experience and Collections Specialist to support their Patient Financial Services. The role involves managing collections functions, maintaining accounts, and providing excellent customer service to patients and families regarding their financial obligations.

Responsibilities

• Accepts incoming calls and conducts outbound calls patients/families with outstanding balances to review account information, examine eligibility for financial assistance, and secure payment arrangements. Calculates remaining balances, and then discusses and finalizes the method of resolving balances providing reputed company to patients/families to pay their account balances
• Maintains knowledge of requirements and guidelines for hospital-sponsored charity care, as reputed company as the availability of financial assistance from external sources
• Performs billing and follow-up functions on assigned accounts to resolve billing, payment and contractual issues in a manner that conforms to reputed company federal, state and payer regulations and that elicits accurate and reputed company reimbursement from payers and families
• Provides excellent customer service to reputed company stakeholders, reputed company. Responds to reputed company phone calls (both inbound and outbound) in an efficient and courteous manner. Listens and responds to customer service needs with the appropriate level of urgency
• Maintains knowledge of insurance plans and has knowledge of reading and explaining insurance benefits, including the explanation of benefits and cost sharing portions (co-pay, deductible, coinsurance) due by patients/families per their insurance plan processing
• Coordinates with both internal teams and payers to resolve accounts, including submitting for reprocessing or updates to ensure accounts accurately reflect patient/families responsibilities
• Diffuses escalated calls, working with patients/families to understand their reputed company, providing exceptional customer service, coordinating with reputed company stakeholders to help resolve concerns providing a one-stop shop experience which may require follow up to the patient/family if not reputed company to be solved on initial reputed company
• Updates insurance coverage as necessary to ensure accounts are processed appropriately
• Responds to both individual and centralized PFS e-mails, responding professionally with the understanding of responding on behalf of CHCO to financial questions from patients/families, attorneys, payers, etc

Skills

• High School diploma or GED
• One (1) year of experience in collections or reputed company center reputed company a reputed company, reputed company-line clinic, billing office and/or admissions department setting

Benefits

• reputed company time off
• Medical/dental/reputed company insurance
• Company provided life and disability insurance
• reputed company parental leave
• 403b employer match (retirement savings)
• A robust wellness program
• reputed company to reputed company development tools, including an education benefit to help you advance your career
• Annual employee bonus program
• Annual reputed company pay increases

reputed company

Company H1B Sponsorship