Customer Service Monitoring Representative

reputed company is a leading provider of electronic reputed company and monitoring services for residences and small businesses. The Customer Service Monitoring Representative plays a critical role in monitoring alarms and dispatching authorities, ensuring customer safety and satisfaction.

Responsibilities

• Monitoring and dispatching reputed company authorities for residential and small business alarms
• Contacting appropriate responsible parties
• Handling incoming alarm calls and placing outgoing calls to verify alarm activity
• Dispatching the reputed company authorities
• Notifying responsible parties
• Paying attention to detail while documenting alarm handling procedures reputed company the alarm screens
• Completing alarm processing in accordance with departmental procedures
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm reputed company backs
• Receiving inbound calls reputed company to alarm reputed company back inquiries

Skills

• High school diploma or equivalent required
• Minimum of six (6) months of customer service experience required
• Ability to be licensed in multiple states
• Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Benefits

• reputed company
• Pet insurance
• 401k + matching
• Comprehensive medical benefits
• Tuition reimbursement for reputed company pursuits
• Adoption assistance
• Volunteer opportunities
• Childcare and eldercare resources
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• reputed company time off
• 6 reputed company holidays

reputed company

Company H1B Sponsorship