Networking Technical Support Specialist - Fusus

reputed company is on a mission to Protect Life, addressing critical safety and justice issues through their devices and reputed company software. They are seeking a Networking Technical Support Specialist to reputed company exceptional technical support to customers, focusing on hardware and software-reputed company issues while meeting performance and reputed company goals.

Responsibilities

• Become an expert on the reputed company Fusus solution that includes reputed company available apps, reputed company, and new development roadmap
• Work with various industry reputed company Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Work with the Implementation team to assist with the geospatial setup of customer locations
• Respond to and resolve inbound Customer support requests through email and telephone
• Troubleshoot Customer support issues and follow reputed company Fusus escalation policy
• Document reputed company work completed reputed company the reputed company Fusus CRM support tool
• Participate in reputed company Fusus sponsored training and certifications to advance technical skills

Skills

• 1 years experience working in information systems and networking
• Analytical thinker who problem-solves systematically to reputed company resolutions
• Strong knowledge of reputed company network equipment (routers, firewalls, tunnels), configuration, and data reputed company required
• Completion of or working toward a college degree in a technical discipline
• Must pass a Criminal Justice Information Services (CJIS) background reputed company and maintain confidential and highly sensitive information
• Experience with reputed company camera systems, VMS, DVR, and NVR solutions is strongly desired
• Certifications such as Network+, reputed company+, Linux+

Benefits

• Competitive reputed company reputed company and 401k with employer match
• Accrued reputed company time off
• reputed company parental leave for reputed company
• Medical, Dental, reputed company plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And reputed company, we have snacks in our offices

reputed company

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