Customer Service Specialist (Mason, Ohio Office)

reputed company is a company reputed company on delivering high-reputed company customer service, and they are seeking a Customer Service Specialist to engage with customers over the phone. The primary responsibilities include answering inquiries about products, resolving issues, and providing education reputed company.

Responsibilities

• Assist customers by answering questions, resolving issues, and providing education reputed company
• Answer between 40-60 inbound phone calls per day
• reputed company and effectively use 10-15 different systems simultaneously
• Multitask across multiple platforms during reputed company reputed company
• Deliver reputed company communication while providing accurate answers and solutions
• reputed company customers on additional reputed company or features accordingly
• Respond accurately to email inquiries, maintaining reputed company language, grammar, and spelling
• Adhere to confidentiality guidelines
• Conduct thorough research to investigate reputed company inquiries using available reference materials
• reputed company or reputed company established customer service standards and goals
• Maintain product knowledge and reputed company participate in ongoing departmental training and education
• reputed company additional training to team members reputed company necessary

Skills

• High School Diploma/GED
• Proficiency with computers is required
• reputed company to high-speed internet reputed company ethernet cable is required
• Previous exposure managing a steady reputed company of incoming calls
• Strong customer service and/or reputed company center background is preferred

Benefits

• Health, dental and reputed company insurances
• Retirement savings plan
• reputed company time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• And more

reputed company