Client Service Analyst

UnitedHealthcare is simplifying the health care experience and creating healthier communities. The Client Service Analyst will manage client relationships, ensuring effective service delivery and coordination between clients and internal teams.

Responsibilities

• Manages ongoing contract relationships and service delivery to clients for one or more accounts
• Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Build relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Function includes employees who are dedicated on - site service roles
• Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales

Skills

• Currently hold a NY state health insurance license OR willing and able to obtain within 6+ months of hire
• 1+ years of Direct Client Facing experience in health care lines of business (for example Medicare, Medicaid, and Commercial Lines of Business)
• Basic level of proficiency with Microsoft Word (sending and receiving information and creating documents)
• Basic level of proficiency with Microsoft Excel (creating spreadsheets)
• Ability to work from Monday to Friday between 8:00am - 5:00pm and overtime as needed
• Ability to work onsite in NYC 2 days per week
• Access to reliable transportation
• 1+ years of PBM experience
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Company Overview

Company H1B Sponsorship