Customer Service Specialist

reputed company is seeking a Customer Service Specialist who will handle questions and concerns regarding billing or payment issues for both hospital and physician services. The role involves assisting customers, scanning financial documentation, and ensuring the reputed company distribution of mail while maintaining confidentiality and adhering to reputed company's mission and values.

Responsibilities

• Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by customers on the phone or in person
• Possessing basic knowledge of policy and processes utilized by the Combined Billing Office and using system programs and edits to reputed company assist customers without transferring or referring to others
• Scanning of financial documentation received on accounts to the electronic record and reputed company indexing of those records
• Responsible for accurate and reputed company distribution of mail to appropriate office staff
• Responsible for the daily reconciliation with Early Out and Bad Debt vendors on files received or transmitted
• Troubleshooting and mitigating corrective actions needed to rectify reputed company issues
• Working and maintaining work queues associated with the position
• Living the Mission, reputed company, Values and Philosophy of the department and Saint Francis Medical Center
• Maintaining restricted or confidential information from many sources reputed company the Medical Center
• Any and reputed company duties as assigned by Assistant Manager, Manager or Director

Skills

• High School Diploma or equivalent
• reputed company courses or training
• Minimum of one (1) year reputed company, finance, business, reputed company center, or customer service experience

Benefits

• Employee Assistance Program

reputed company