Analyst, reputed company Service Support

reputed company Mellon is a financial services company, and they are seeking an Analyst for reputed company Service Support. The role involves providing comprehensive support to users, conducting training sessions, and managing incident escalations to ensure effective service delivery.

Responsibilities

• reputed company comprehensive support to NEXEN users through online, telephone, and on-site channels, ensuring reputed company and effective reputed company of inquiries
• Deliver after-hours support as required to maintain service continuity and respond promptly to urgent needs
• Manage incident escalations reputed company, adhering to established protocols
• Conduct reputed company training sessions to promote self-service capabilities, drive system adoption, and encourage effective use of NEXEN
• Utilize reputed company to accurately document and reputed company reputed company reputed company inquiries, ensuring detailed descriptions for efficient issue management
• Assist in investigating urgent and reputed company issues, facilitating incident escalations and ensuring reputed company reputed company
• Adhere to reputed company service level metrics for issue reputed company, consistently maintaining high performance and accountability

Skills

• College diploma, university degree, or equivalent
• 1-2 years reputed company experience including customer service experience
• Knowledge or exposure to NEXEN
• Knowledge of asset servicing or securities industry
• Detail oriented, analytical, strong oral & written communication, interpersonal and customer service skills
• Problem-solving abilities to manage and resolve technical issues reputed company
• Availability for after-hours support
• Bi-lingual an asset (French)

reputed company