Field Service Technician (Newark)

Evolv Technology is dedicated to enhancing public safety through innovative security solutions. They are seeking a Field Service Technician who will support product installations, maintenance, and repairs while building strong client relationships and ensuring optimal performance of their products.

Responsibilities

• Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field
• Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job
• Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have
• Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms
• Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor
• Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success
• Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv's revenue organization
• Have a strong understanding of the technical requirements of Evolv products
• Build a good rapport with our clients and create a lasting impression
• Independently resolve 2-5 break fixes
• Be excited about taking on more responsibility as you progress in your role
• Complete all required administrative tasks such as expenses, work orders, and RMAs
• Demonstrate a thorough understanding of the Express system and software
• Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues
• Independently perform repairs on the Express units
• Assist in on-the-job training of new personnel and third-party service providers

Skills

• Understanding the technical aspects of the products, including hardware and software components
• Ability to undergo and apply technical training on products, tools, equipment, and software used in the field
• Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools
• Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance
• Competence in performing scheduled software maintenance and upgrades
• Ability to establish and maintain strong, long-lasting relationships with clients
• Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns
• Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation
• Capability to manage time effectively, ensuring the timely completion of all assigned work orders
• Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs)
• Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling
• Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs
• Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player
• Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer
• Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization
• Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities

Benefits

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm

Company Overview

Company H1B Sponsorship