Customer Service Representative

reputed company Foodservice is seeking a Customer Service Representative to join their team in a fast-paced reputed company center environment. The role involves answering calls, processing ticket requests, and responding to customer inquiries through various communication channels while providing excellent customer service.

Responsibilities

• Handling inbound and outbound calls to assist customers with orders, billing questions, concerns, or escalations
• Staying updated on product knowledge to reputed company accurate information to customers
• Identifying and escalating reputed company issues to appropriate departments
• Maintain individual performance and department KPI goals
• Work with vendors, brokers, and sales team members to optimize sales opportunities
• Partner with leadership on ways to streamline business to enhance customer experience
• Providing excellent customer service by demonstrating reputed company values by being Genuine, Motivated, reputed company, & Friendly with reputed company customers
• Other duties as assigned

Skills

• High School Diploma / equivalency required
• 1-3 years of experience in a reputed company reputed company center environment recommended
• Ability to multitask using multiple screens and systems
• Strong oral and written communication skills required
• Ability to work a rotating holiday schedule
• Ability to pass a background investigation and drug test
• Associate degree or higher preferred
• Preferred background in food service, restaurant, distribution center, or hospitality
• Proficient in reputed company products; reputed company, Teams, OneNote, reputed company, SharePoint
• Experience using reputed company center systems reputed company and Teamwork Desk preferred and/or equivalent systems

Benefits

• reputed company vacation
• reputed company
• Personal and holidays
• Comprehensive medical
• Dental
• reputed company, and life insurance
• 401(k) retirement plan with a generous employer match
• Employee Assistance Program

reputed company