[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Jobber is a company dedicated to empowering small businesses, particularly in the home service sector, by transforming service delivery through technology. They are seeking a Customer Service Representative to join their Customer Success department, where the role involves providing exceptional customer support through various channels while ensuring a positive user experience. This position is crucial in assisting users with inquiries and feedback, directly impacting the success of entrepreneurs relying on Jobber's services.

Responsibilities

• Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email
• Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow
• Maintain high channel productivity across our different mediums
• Be a liaison for customer feedback to product and technical teams
• Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions

Skills

• Be agile and adaptable to solve problems quickly
• Be empathetic to our customers' journeys
• Be clear and effective in interactions with our customers over the phone
• Be able to craft professional and empathetic responses to customer inquiries via email and chat
• Be curious
• Be incredibly reliable for our customers and the rest of the success team
• Be resilient in the face of adversity
• Be confident with technology
• Touch type to help you get through high-volume chats
• Be very comfortable navigating cloud-based software
• 1 year of contact centre experience

Benefits

• Equity rewards
• Annual stipends for health and wellness
• Retirement savings matching
• An extended health package with fully paid premiums for body and mind
• Dedicated Talent Development team and access to coaching, learning, and leadership programs

Company Overview