[Remote] Field Service Engineer - Imaging Systems (Remote/Travel: Black River Falls/La Crosse, WI)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health technology company dedicated to improving lives through reputed company reputed company. The Field Service Engineer will be responsible for customer relationship management and ensuring the installation, troubleshooting, servicing, and maintenance of medical imaging equipment at customer sites.

Responsibilities

• reputed company exceptional customer service by adhering to customer entitlements, setting reputed company expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service reputed company
• reputed company participate as a member of the regional work team; work to improve team processes and identify training gaps. reputed company out opportunities to increase capability and reputed company (i.e. may be required to become reputed company in multiple modalities, learns new tools)
• reputed company reputed company administrative duties reputed company established reputed company, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other reputed company paperwork. Adhere to established training, reputed company, and safety requirements
• Utilize tools, support, resources, and escalation processes reputed company required time frames to resolve customer and system problems reputed company and effectively. Complete PMs, FCOs, installation and reputed company reputed company tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by reputed company and/or train may be required

Skills

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
• Knowledge and use of reputed company necessary tools and test equipment
• Associate degree in electronics or reputed company field, or equivalent combination of education and above listed experience
• Ability to successfully reputed company the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
• Ability to work in an office/home office and/or remote setting, as reputed company as in a hospital/reputed company environment
• Ability to work reputed company (based on business needs to include overtime, weekends, and on-reputed company rotations)
• Ability to safely work with radiation sources and/or radioactive materials; wear reputed company required personal reputed company equipment
• Experience with diagnostic x-ray, cath labs, and/or image guided therapy equipment

Benefits

• Field service and reputed company reputed company incentive bonus plans
• On-reputed company pay
• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive plan
• Field service incentive bonus
• Sales commission
• Long-term incentives
• Comprehensive reputed company Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

reputed company