Digital Product Analyst

Morgan, Lewis & Bockius LLP is a leading global law firm seeking a Digital Product Analyst to manage cross-functional projects and enhance product strategies. The role involves collecting user feedback, organizing product sessions, and collaborating with design and development teams to improve product offerings.

Responsibilities

• Collect and organize product feedback from user research, user support, practice group utilization, and system usage data
• Setup and manage ongoing product feedback sessions with practice group attorneys
• Organize and prioritize bugs, user needs, and pain points
• Execute product strategy through product management tactics
• Work with the design team to explore and iterate on potential solutions
• Work with the product developers to plan for and manage development sprints
• Align the practice group stakeholders on new designs and organize them into tickets for the delivery team
• Support the delivery team as they build the new designs, answering questions and making sure new functionality works as intended
• Rollout new features with user-centric transition plans, help documentation, and marketing / user success support
• Help establish and track KPIs for our product portfolio and identify opportunities for improvement

Skills

• Bachelor's degree (B.A.) in business, finance, technical, quantitative or design field from a four-year college or university and minimum one (1) year of professional experience
• Excellent written and verbal communication skills
• Able to think creatively while maintaining accuracy and attention to detail
• Strong problem-solving skills, practical tendencies, and an ability to find process efficiencies
• Customer service skills
• Interpersonal skills
• Self-starter
• Project management skills
• Teamwork
• Planning/organizational skills
• Ability to adapt to change and balance competing demands
• Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors
• Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations
• Proficiency in Microsoft Office Suite including Excel, Outlook, Word, PowerPoint, Visio & Project
• Experience with design and product management tools (e.g., Figma, Miro, Asana, Jira, Confluence) a plus

Benefits

• Eligibility for an annual discretionary bonus
• 401(k) plan
• Company-sponsored medical, dental, vision, life, disability, accidental death and dismemberment, business travel accident insurance plans
• Health savings and flexible spending accounts for the employee and the employee’s eligible dependents
• Employee Assistance Program
• Work/Life Services
• Health Advocate
• Bright Horizons Back-Up Child Care
• WageWorks Commuter Benefits for the employee and the employee’s eligible dependents
• 9 paid holidays per calendar year
• 2 personal days per year
• Up to 20 days of vacation per year
• 1 paid sick leave hour for 30 hours worked
• Up to five days off for bereavement leave
• Up to 12 weeks of paid parental leave per year
• Up to 10 weeks of paid pregnancy disability leave per pregnancy

Company Overview

Company H1B Sponsorship