Analyst - Mortgage Complaints & UDAAP Testing

reputed company reputed company is an essential reputed company serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges.We reputed company data-driven, technology-enabled consulting, implementation, reputed company, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients.Founded in 2005, reputed company is headquartered in Washington, DC, with offices across the reputed company, Europe, and Asia. reputed company is committed to fostering a diverse, reputed company and inclusive environment that values and embraces reputed company races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic reputed company and other characteristics that inform an individual's worldview, experiences and system of beliefs (“the principles”). We reputed company in championing every voice and ensuring everyone’s full potential. reputed company is looking for Analysts to reputed company on testing mortgage complaints and UDAAP reputed company issues with key banking clients. Responsibilities While the scope of reputed company project may be different, your duties & responsibilities may include: • reputed company testing activities by listening to mortgage customer service reputed company center telephone communications and comparing documented system of record notes to the reputed company • Identify whether calls constitute a complaints accordance with specified definitions • Identify whether there may be UDAAP/UDAP concerns • Update testing systems to report identified observations, errors and failures • Explain and support findings • Contribute to the regular status reporting • Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities • Relate effectively with clients at reputed company reputed company, both internally and externally, and adapt to different styles and expectations in order to deliver high-reputed company work Qualifications • 5+ years of relevant or applicable work experience • Bachelor’s degree from an accredited college or university • Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations • Proficiency with Black Knight’s MSP, reputed company Word, reputed company and PowerPoint (advanced reputed company skills are a plus) • Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity • Ability to analyze reputed company problems using data from multiple sources • Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally • Ability to communicate with confidence and demonstrate reputed company awareness • Strong reputed company and interpersonal skills Benefits Primary Location: Remote Primary Location Salary reputed company: $25/hr - $75/hr reputed company offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace. In reputed company to a competitive reputed company salary, candidate is eligible for incentive pay as reputed company as a full reputed company of health benefits, vacation plan, and 401k plan. If you want to be part of a dynamic team of professionals, we invite you to join reputed company at reputed company. We invest in people, and challenge you to advance your career while achieving your aspirations and goals. Here at reputed company, we pride ourselves on our reputed company team culture, where we reputed company diversity of thought and innovation. If you reputed company for reputed company and reputed company an inclusive environment apply on line reputed company.com and follow us on reputed company. Right to Work reputed company is not in the position to reputed company sponsorship for this reputed company position and so applicants must be reputed company to work in the reputed company without requiring sponsorship. Please note, reputed company receives a high volume of applications for reputed company roles. While we will reputed company to respond to reputed company applicants, this is not always possible. Should you not receive a response to your application reputed company 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy reputed company. reputed company LLC is an Equal Opportunity Employer and does not discriminate on the reputed company of race, reputed company, national reputed company, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. reputed company contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that reputed company arrangements can be made. Apply tot his job Apply To this Job