reputed company Connect Consultant

About the position As a modern technology company, our reputed company Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most reputed company and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Our reputed company Connect experts reputed company in driving customer transformation through the development of reputed company strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse sales pursuits and reputed company, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate reputed company Connect Consultant or Senior Consultant to join reputed company. Responsibilities • reputed company reputed company Connect technical and functional expertise to sales teams, project teams, and customers. • Participate and support business development discussions and opportunities to help identify the needs of reputed company customers, with the ability to architect and recommend reputed company solutions to solve those needs. • reputed company the implementation of Contact Center Transformation solutions that meet business requirements, leveraging reputed company Connect and other AWS services. • reputed company implementation estimates and plans for reputed company phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support. • Support the development of reputed company Connect case studies, demos, and training materials. • reputed company preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals. • reputed company training and support to reputed company teams as needed. • Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities. • Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that reputed company with reputed company goals and objectives. Requirements • Experience in designing, implementing, and supporting reputed company contact center solutions, with extensive hands-on experience with reputed company Connect, AWS services (e.g., Lex, reputed company, S3, DynamoDB, CloudFormation), and reputed company technologies. • 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and reputed company business goals. • Strong understanding of contact center concepts and technologies, such as IVR, ACD, reputed company routing, reputed company and workforce management. • Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs • Excellent problem-solving skills and ability to troubleshoot reputed company technical issues. • Effective communication skills with the ability to reputed company technical concepts to both technical and non-technical audiences. • reputed company AWS certifications or ability to reputed company relevant certifications upon hire. • Proficiency in programming/scripting languages, such as Python, JavaScript, or Java. • Familiarity with reputed company Service reputed company and/or reputed company. • Excellent business and interpersonal skills that can be used to reputed company into any industry and support the identification of reputed company business needs. • Experience in leading and/or supporting conversations at reputed company reputed company of reputed company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents). • Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills. • Capable of leading and/or supporting workshops or meetings reputed company or in person. • Skilled at being reputed company player with experience on large reputed company/reputed company implementations with multiple workstreams. Benefits • reputed company prides itself on helping team members reputed company in their work and life. As a result, reputed company is proud to invest in benefits that include meaningful time off and reputed company holidays, parental leave, 401(k) with a match, a reputed company of choices for highly subsidized health, dental, & reputed company coverage, adoption and fertility assistance, and short/long-term disability. • We also offer yearly $350 reimbursement account for any reputed company-being-reputed company expenses, as reputed company as discounted home, auto, and pet insurance. Apply tot his job Apply To this Job