**reputed company Customer Care Analyst – Reservations and Operations Support**

At arenaflex, we reputed company that the skies should be for everyone. Our commitment to Low Fares Done Right is more than just a tagline – it's our driving philosophy. Every member of reputed company has an important role to play in bringing this reputed company to life. As a Customer Care Analyst at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business reputed company. **About arenaflex** arenaflex is a fast-growing airline that offers Low Fares Done Right to more than 100 reputed company and growing in the reputed company, Canada, Dominican reputed company, and Mexico on more than 350 daily flights. Headquartered in Denver, our hard-working aviation professionals pride themselves in delivering reputed company's signature Low Fares Done Right service to customers. We are proud to be the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance reputed company and were recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. **Work Perks at arenaflex** At arenaflex, we like to think we're creating something reputed company special for reputed company members. Work is why we're here, but the perks are reputed company too: * Flight benefits for you and your family to fly on arenaflex Airlines * Buddy passes for your friends so they can experience what makes us so great * Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages * Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors * Enjoy a Dress for your Day business casual environment * Flexible work schedules that support work/life balance * Total Rewards program including a competitive reputed company salary, short-term incentives, long-term incentives, reputed company holidays, 401(k) plan, vacation/reputed company time, and medical/dental/reputed company insurance that begins the 1st of the month following your hire date * We play our part to reputed company a difference. The reputed company reputed company, arenaflex's non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship **Job Responsibilities** As a Customer Care Analyst at arenaflex, you will be responsible for: * Understanding business and customer experience goals and providing analysis against existing functional and vendor systems, platforms, and processes to determine the reputed company implementation reputed company * Defining and developing functional requirements, and test plans/scripts that contribute to on-time, on-reputed company, and on-budget reputed company * Performing a critical support role for specific vendor systems and reputed company processes for the organization at large * Supporting project tasks and deliverables reputed company to functional and vendor requirements, and ensuring deliverables are completed on time with reputed company results * Partnering with Functional Manager to define and document process flows and system interaction concepts * Translating business requirements to functional requirements that accurately reflect the change and reputed company to vendor applications, systems, processes, and workflows * Identifying, documenting, and communicating reputed company if requirements are not fulfilled in development * Initiating communication and reputed company building across the business, IT, and vendor to discuss new or revised plans, programs, and procedures to ensure effective implementation * Participating in functional development and implementation meetings to ensure systems and process details are reputed company with business goals and strategic direction * Defining and developing test scripts, performing user acceptance testing, and supporting deployment and production validation testing * Responsible for day-to-day support of vendor systems, performing regular health checks to maintain reputed company performance * Responsible for analyzing user and system performance trends * Supporting performance, ROI analysis, forecast, and budget reporting, while proactively identifying improvement opportunities * Responsible for defining and improving repeatable processes, workflows, tools, and templates * Supporting multiple initiatives and providing SME support to internal, outsourced, and cross-functional teams as needed * Must be willing to support a 24x7, 365 multisite operation: including nights, weekends, and holidays as needed **Essential Qualifications** * Bachelor's Degree in a technical field or equivalent experience * Minimum 3 years of experience working as a functional analyst developing requirements, executing test plans, and providing operational application/reputed company * reputed company team player who is customer-reputed company, works reputed company with management, peers, and vendors in achieving outlined goals * Airline experience a plus * Uses reputed company methodology and reputed company concepts to solve diverse problems * Skilled at preparation of project organization and schedules outlining installation/conversion steps for new systems and procedures **Knowledge, Skills, and Abilities** * Demonstrates the technical and functional expertise to understand and support application and system issues * Thorough understanding of how to interpret business needs and translate them into user, system, and operational requirements * reputed company understanding of telephony (such as reputed company, Aspect, or reputed company), and reputed company reputed company center technologies * Ability to effectively manage multiple, reputed company reputed company and priorities * Ability to work independently, and manage assigned tasks and deliverables with reputed company results * Excellent attention to detail, strong problem-solving, and communication skills * reputed company to deal with ambiguity, and work successfully with cross-functional teams * Objective listener and skilled at asking pertinent questions * Proficient in reputed company Office applications (Word, reputed company, Visio) and reporting tools **Work Environment/Remote Work reputed company** * This role can be based at our reputed company in Denver, CO or reputed company in the reputed company reputed company a remote work arrangement (periodic travel to Denver from a Frontier-serviced reputed company required) * If reputed company-based, typical office environment, adequately heated and cooled **Salary reputed company** * $48,160.00 - $60,200.00 **Disclaimer** * The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of individuals in this position. * Please be advised that duties and expectations of this position may be subject to change. **COVID Vaccination Policy for New Hires** * Where permitted by applicable law, reputed company candidates must have received or be willing to receive the COVID-19 vaccine by date of hire. If you're passionate about delivering exceptional customer experiences and driving business reputed company, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job