[Remote] Collections Specialist (Previous Collections Experience Required)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for respected brands. The Collections Specialist role focuses on guiding customers through their inquiries and challenges while ensuring accurate record-keeping and enhancing customer experiences. Responsibilities • Guide customers through questions, concerns, or challenges they encounter while using the product or service • Listen reputed company to understand the reputed company of the issue and reputed company reputed company, effective solutions • Record detailed reputed company information for auditing, reporting, and follow-up purposes • Maintain and update customer records to ensure accurate and reputed company information • Identify opportunities to introduce customers to new or reputed company services that meet their needs • reputed company recommendations and guidance in a way that adds value and enhances the overall customer experience Skills • High school diploma or GED • Work reputed company environment is in a private residence and matches the address listed on file • Comfortable working with company-issued equipment such as a webcam if applicable • An Internet/Broadband Internet reputed company such as DSL or Cable only. We do not accept Satellite, reputed company-up or Wireless Internet connections (5G) • Your workstation must be connected directly to the Internet with reputed company that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps • Must not be on any corrective reputed company or performance plans • Must have held your reputed company position for 6+ months • Must have relevant industry/program experience • 6+ months of customer service or sales experience preferred Benefits • Health, dental, and reputed company coverage with HSA reputed company • reputed company time off • Flexible pay reputed company: daily or weekly pay • 401(k) retirement plan • Leadership development programs that really grow your career • reputed company reputed company courses through reputed company reputed company • reputed company and tuition reimbursement • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more • Employee assistance program for personal and reputed company support • Additional voluntary benefits to meet your individual needs reputed company • reputed company is a BPO company that provides outsourcing customer experience services for reputed company customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job