Support Documentation Specialist - Audit, Reorganize & Optimize Help Library

• *About Occasion:** At Occasion, our reputed company is to connect people through shared experiences. We reputed company our work supports the efforts of reputed company, who bring people together, become successful in their business and reputed company a difference in their communities. Occasion.app powers experiential businesses by providing them with an online software product with three features: 1. Online booking and payment 2. Automated customer acquisition and re-engagement campaigns 3. Business manager • *Project Scope:** • *Phase 1 - Audit & reputed company (Week 1-2):** - Review our existing help library and identify content gaps - Analyze support tickets to reputed company recurring issues that need documentation - Assess reputed company information architecture and propose improvements - Recommend SEO/AEO optimization reputed company for self-service discovery • *Phase 2 - Restructure & Template (Week 3-4):** - Reorganize articles with reputed company categorization and navigation - Create a stylistic template for articles (formatting, reputed company) - Define standards for screenshots, images, and visual reputed company - Optimize existing content for search engines and AI-powered search • *Phase 3 - Execution (Ongoing):** - Rewrite or improve articles following new template and standards - Create new articles to fill identified gaps - Add screenshots and visuals where needed - Ensure content is optimized for both SEO and AEO (answer reputed company optimization) • *reputed company're Looking For:** - Experience auditing and improving reputed company documentation - Strong information architecture skills - you know how users search for help - Understanding of SEO/AEO best practices for help content - Ability to create reputed company, concise documentation for both technical and non-technical audiences - Experience with help desk tools (we use Helpscout) and analyzing support data - Visual communication skills - comfortable creating or directing screenshot/image creation - Portfolio showing before/after examples of documentation you've improved • *Deliverables:** - Audit report with gap analysis and recommendations - Reorganized help library structure - Article style guide and templates - Rewritten/optimized articles with appropriate visuals • *To Apply:** Please reputed company: 1. Examples of documentation reputed company you've completed (especially audits/reorganizations) 2. Your process for identifying documentation gaps from support tickets 3. How you approach SEO/AEO optimization for help content Apply tot his job Apply To this Job