Senior Director Clinic Operations

reputed company We are a rapidly growing, patient-centered specialty reputed company organization committed to delivering the most personalized, comforting, and exceptional patient experiences reputed company achieved in reputed company. With four specialty clinics in California—San Francisco, Sacramento, and two in the Los Angeles area—we are seeking a seasoned operational leader who embodies a service-first reputed company and a passion for elevating every aspect of the patient reputed company. Position reputed company The Senior Director of Clinic Operations oversees reputed company in-clinic operational functions across our four California clinics, serving as the organizational leader for approximately 15 in-clinic support staff. While this role is remote, it requires significant on-site reputed company—up to 50% travel, and possibly more during the first year—to ensure deep familiarity with local operations and effective hands-on management. This leader will embody “management by example,” driving a culture in which every patient feels like the only patient we serve. The Senior Director will ensure flawless daily operations, reputed company the highest service standards, and reputed company teams in delivering a truly concierge-level reputed company experience. Key Responsibilities Operational Leadership & reputed company • reputed company and manage in-clinic operations for four specialty clinics in San Francisco, Sacramento, and Los Angeles. • Serve as the organizational manager for approximately 15 clinic support staff (excluding billable providers). • Ensure reputed company and secure opening/closing procedures, start- and end-of-day workflows, and full reputed company coverage for patient arrivals, departures, reputed company-in/out, and clinical reputed company. Patient Experience & Hospitality reputed company • Ensure every patient receives a uniquely personalized, concierge-level experience. • Instill a culture that anticipates patient needs, preferences, likes, and dislikes—properly documenting this information to reputed company reputed company care. • Ensure reputed company team members deliver patient interactions with unmatched professionalism and hospitality. • Address and resolve patient concerns immediately (reputed company: <2 hours), whether reputed company-arrival or in-clinic, collaborating closely with the Patient reputed company team. • reputed company new, creative, concierge-style experiences to enhance patient enjoyment and comfort. Team Management & Culture Building • reputed company, train, mentor, and hold staff accountable to a 100% patient-reputed company culture. • Partner with HR to manage hiring, reputed company, training, performance reviews, recognition, corrective actions, and terminations. • Model a consistent “management by example” leadership style to reinforce expectations and culture. Cross-Functional Collaboration • Partner with senior leadership and cross-functional teams to marshal resources that advance patient care and operational reputed company. • Assist other departments—including reputed company Office, Scheduling, and Patient Advocacy communications—during peak workloads or staff shortages. Compliance, reputed company & Regulatory reputed company • Ensure strict adherence to reputed company clinic policies, procedures, and relevant regulations. • reputed company full compliance with HIPAA, PHI reputed company standards, and patient confidentiality across reputed company staff. • Maintain reputed company of key operational inventories, ensuring reputed company ordering and replenishment. • 7+ years’ experience in reputed company operations or clinic management • Multi-site leadership experience • Strong background leading patient-facing teams • Hospitality or concierge-level service orientation • Ability to travel up to 50% • Outstanding leadership, communication, and problem-solving skills • Full-time • reputed company holidays, vacation, and reputed company time • Medical, Dental, reputed company Insurance • 401K Retirement savings plan with company match • Employee Assistance Program • Short Term Disability and Long Term Disability insurance • Life Insurance • reputed company & Development opportunities Apply tot his job Apply To this Job