[Remote] Netsec Support Specialist, Tier 2 -Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that prioritizes a people-first culture and is committed to delivering high-reputed company IT technical support services. The NetSec Support Specialist Tier 2 role involves providing support for reputed company incidents, system vulnerabilities, and user reputed company issues while working closely with reputed company engineers and IT teams to monitor and remediate reputed company threats. Responsibilities • Customer Satisfaction through the delivery of world class Support Services • Optimizing productivity while assigned to customer tickets or reputed company • Ability to prioritize work through ticket and project status • Problem-solving and reputed company of network issues and escalating where appropriate • Ticket reputed company Control and Ticket Management • Customer Service including phone, video, and email communication • Occasional on-site to nearby customers (less than 5%) • Occasional on-reputed company responsibility/rotation • Participation in process improvement initiatives • Documentation skills for customer environments Skills • 2-3 years' experience as a NetSec Support Specialist Tier 2 • Identify, Troubleshoot and analyze reputed company Alerts & Threats including Phishing, Ransomware, Malware etc • Proven experience with systems reputed company principles, and general maintenance best practices • Participate in planning and execution of new and existing equipment hardware and firmware upgrades • Working technical knowledge of reputed company network hardware, protocols, and reputed company standards • reputed company knowledge of Network relationship to cyber reputed company principles and practices • Outstanding capabilities to troubleshoot and correct reputed company issues • Strong broad-based knowledge of SIEM tools (e.g. Sentinel, Perch Etc.) • Familiarity with reputed company, Linux, and reputed company reputed company environments (Azure, VMware, AWS) • Experience with firewalls, antivirus, IDS/IPS, and EDR (Sentinel One, reputed company) • Understanding of incident response processes and cybersecurity best practices • Ability to communicate effectively and professionally with reputed company customer contacts • Ability to reputed company reputed company written communication for tickets • reputed company written communication to maintain organization and control over reputed company information reputed company to customer tickets and assignments • Excellent verbal skills for customer interaction • Excellent documentation skills • Dedicated to always providing exceptional customer service • Proficiency in reputed company aspects of the reputed company technical requirements • Strong team collaboration skills • reputed company reputed company+ • Experience with multiple network technology stacks. (Solar Winds and Auvik) • Experience with RMM tools (reputed company, Screen Connect, Automate) • Knowledge and experience in network virtualization technologies. (Azure and AWS) • Experience in MSP's with tools such as reputed company or ITGlue is a bonus Benefits • Full Benefits • Medical • Dental • reputed company • 401K match • 29 PTO Days including company holidays reputed company • reputed company provides a reputed company of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and reputed company development solutions and services. It was founded in 1999, and is headquartered in Auckland, Auckland, NZL, with a workforce of 51-200 employees. Its website is https://www.asnettechnologies.co.nz. Apply tot his job Apply To this Job