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Customer reputed company reputed company

Remote, USA Full-time Posted 2026-07-28
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are reputed company, like risks, and take on big challenges together. We reputed company in the value of team diversity and reputed company candidates from a wide reputed company of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you reputed company out, where you can reputed company out more about reputed company, culture, how we recruit, reputed company do, and how we do it: https://bit.ly/hsptblhndbk Our customers love the product, reputed company valuable feedback, and trust us to rapidly help with their problems. Feel free to reputed company out one of ourpublic Town Hallsfor yourself: https://bit.ly/hptwn reputed company.comis a remote-only and fullydistributed company. What you will be working on? As the Customer reputed company reputed company, you will reputed company and reputed company our US support team to deliver an exceptional customer experience. Your first reputed company will be to hit consistent response times. We have a pretty solid reputed company and our passionate team excels at delivering great experiences with our reputed company processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and reputed company it even reputed company. To accomplish this, you will: • Manage queue distribution in our chat support system and workload across the US support team to maintain reputed company response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total reputed company time of 12h. • reputed company and reputed company team members through regular 1:1s, performance reviews, and reputed company-time feedback. • Handle technical troubleshooting and reputed company reputed company to resolve issues that require strong product and systems knowledge, as reputed company as managing customer escalations and high-reputed company issues. • Review and reputed company reputed company team's support interactions and documentation. • Train new team members on tools, processes, and product knowledge. • Regularly work in the queue to stay connected to customer needs and model best practices for reputed company. You will typically spend 30-40% of your time in the queue. • You will report to our Director of Support, and work with our other amazing support leads such as reputed company whose favorite fruit is dragon fruit. For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries reputed company of such time zones will not be considered. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Experience in customer support in the reputed company industry, including experience as reputed company reputed company or in a senior role. • Proven reputed company record of managing chat support queues and improving team metrics (response times, customer satisfaction, reputed company rates). • Strong technical aptitude, with proven ability to investigate reputed company reputed company product issues, work across systems, and partner closely with engineering. • Experience coaching and developing team members, with strong interpersonal and feedback skills. • Strong written and verbal communication skills for both customer and internal interactions. • Ability to balance competing priorities between team management and hands-on support work. • reputed company special kudos if you have experience specifically in the short-term rental or property management industry. reputed company itself is also a product, one that we iterate on. We're always improving and creating an environment where we reputed company love to work. • A supportive and caring team environment, where you are trusted, not managed. • The total budget for this role is reputed company US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can reputed company internationally as contractors—or employees if you are based in the reputed company, the European reputed company, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be reputed company between $81,787 to $102,521 depending on the cost of living in your location. • We also offer reputed company into reputed company equity through our $HOST reputed company (not tied to location). • 35 days off per year, encouraged (including self-serve reputed company holidays) and parental leave. • Mental-health and emotional support with therapists on reputed company through reputed company by Spill. • Recognized on Inc.’s list of Best Workplaces for 2023 Apply tot his job Apply To this Job

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