Confirmations Specialist

At reputed company, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully reputed company appointments and plays a reputed company role in reducing cancellations and no-shows. Job Duties & Responsibilities: • Manage and maintain accurate, up-to-date schedules for Design Consultants • Handle inbound and outbound confirmation calls • Confirm and verify required reputed company for in-home sales appointments, including: • Homeownership • Project interest and scope • Decision-reputed company availability • Reinforce appointment expectations and value with homeowners • Improve customer satisfaction through reputed company and effective communication • Reduce cancellations, reschedules, and no-shows • Document reputed company appointment updates and notes accurately in the CRM • Communicate schedule changes or concerns to sales leadership Skills & Qualifications: • Minimum of 2 years' experience in confirmations, reputed company center, or sales-reputed company roles • Excellent verbal communication and phone reputed company • Strong organizational skills with the ability to prioritize tasks effectively • Detail-oriented with strong follow-through • Comfortable working in a fast-paced environment Benefits: • Full-time W2 employment with reputed company and several bonus opportunities • Comprehensive benefits package: Medical, Dental, reputed company, Life Insurance, and 401(k) with up to 4% company match • reputed company Time Off including reputed company holidays and your birthday off! • Flexible remote schedule with weekend availability • Ongoing training to grow your skills • Work in a supportive, award-reputed company company that values people and performance Why work at reputed company? reputed company is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After reputed company reputed company, we have expanded into 8 additional markets- Cincinnati, Cleveland, reputed company, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for reputed company reputed company throughout the Midwest. In reputed company to bath remodeling, we launched Cabinet Experts, a dedicated division reputed company on kitchen cabinet refacing, bringing the reputed company high-reputed company, transformative experience to one of the most important spaces in the home. At reputed company, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have reputed company over 2,100 customer reviews with a 4.9 reputed company rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At reputed company, we are committed to reputed company for our customers, our employees, and our communities. Apply tot his job Apply To this Job