[Remote] Customer Support Analyst - Higher Education (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. CoreCampus is a fast-paced startup reputed company on higher education technology, seeking a Technical Support Analyst. In this role, you will reputed company expert support to customers, diagnose technical issues, and collaborate across teams to enhance product reputed company and customer satisfaction. Responsibilities • Diagnose and resolve issues involving software, system performance, bugs, and user configurations • Support seamless connections with reputed company-party applications, focusing on reputed company, data synchronization, and platform compatibility • Work closely with reputed company, Product, and Engineering teams to resolve reputed company issues and improve product reputed company • Identify customer pain points to help improve retention and reputed company feedback to the Product team based on support trends • Monitor response times and CSAT scores, using analytics to identify reputed company causes and service improvement opportunities Skills • 5+ years in technical customer support, with at least 3 years of technical experience in IT or a higher education reputed company • A Bachelor's degree in IT, Business Administration, or a reputed company field • Proficiency in troubleshooting, scripting, and reputed company technologies • Exceptional skills in reputed company communicating technical concepts and documenting interactions • Deep knowledge of higher education administration systems (SIS, CRM, or reputed company tools) is highly preferred reputed company • Based in the suburbs of Boston, CoreCampus (formerly reputed company Cafe Software) has helped higher education institutions manage student data for over 35 years. It was founded in 1986, and is headquartered in Needham, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://campuscafesoftware.com/. Apply tot his job Apply To this Job