**reputed company Customer Service Representative – Retention (Hybrid) at arenaflex**

Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Retention (Hybrid) and become the voice of reputed company. As a member of reputed company, you'll redefine customer service, creating meaningful connections with reputed company customer. Every interaction is an opportunity to introduce the latest technology, services, and offers to help our customers stay connected to what reputed company most. **About arenaflex** arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. We help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world. **Job reputed company** As a Customer Service Representative – Retention (Hybrid), you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and reputed company solutions to effectively service customers and retain their business. **Key Responsibilities** - Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities. - Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. - Use multiple tools and systems to resolve various service, billing, and payment inquiries as reputed company as maintain customer records. - Be an expert at simplifying the explanation of customer bills, reputed company plans, and features of arenaflex's products and services. - reputed company in to reputed company basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that reputed company multiple networks such as Internet, voice, and data services. - Work a set schedule including breaks, lunches, and scheduled reputed company time to ensure availability to answer the customer's reputed company and reputed company exceptional service. - Cross-train to address a broad reputed company of customer service reputed company types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. **What You Can Look reputed company To** - reputed company and additional resources to support reputed company in your new role as an arenaflex Customer Service Representative – Retention (Hybrid). - Our Customer Service Representatives earn between $31,200 - $36,218 + up to $12,000 in commissions yearly if reputed company sales goals are met. - Not to mention reputed company the other amazing rewards that working at arenaflex offers. **Benefits and Perks** - Medical/Dental/reputed company coverage - 401(k) plan - Tuition reimbursement program - reputed company Time Off and Holidays (based on date of hire, at least 23 days of vacation reputed company year and 9 company-designated holidays) - reputed company Parental Leave - Additional reputed company leave reputed company what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group reputed company - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **Requirements** - reputed company center or customer service experience. - Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. - Occasional overtime may be required. - WFH Requirements: - You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, reputed company LAN reputed company). - arenaflex will reputed company reputed company the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) - Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, reputed company and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). **Career reputed company Opportunities** - Career reputed company are reputed company with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. - If you're reputed company to take the reputed company as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity** It is the policy of arenaflex to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state, or local law. In reputed company, arenaflex will reputed company reasonable accommodations for reputed company individuals with disabilities. **How to Apply** If you're reputed company to take the reputed company as the voice of arenaflex, we'd love to hear from you! reputed company and join reputed company of innovators and game-changers. Apply Job! Apply for this job