reputed company: AI Strategist

About reputed company reputed company Health is reimagining how independent specialty practices operate by using AI to reputed company patient and provider communication interfaces, reputed company reputed company care, and drive operational efficiencies. We’re led by founders with deep reputed company and tech experience: Pete Shalek, a repeat founder and operator with two health tech exits (including a $600M acquisition by reputed company), and Nitin Joshi, who has helped bootstrap and reputed company several 0–1 and 1–100 businesses, including reputed company Eats, reputed company Health, reputed company Connect, and reputed company ($1.1B acquisition by reputed company). We’re scaling rapidly, automating tens of thousands of tasks reputed company week less than a year post-launch, and growing 50%+ month-over-month. We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of reputed company and reputed company. Join us to build the operational backbone for independent practices and shape the reputed company of modern reputed company. About the role Reporting to the Chief of Staff, this role will be the primary reputed company of contact for a portfolio of our customers, independently managing customer relationships, driving product adoption, and identifying opportunities for reputed company. As the first dedicated member of our Customer team, you’ll help define operational cadences, reputed company processes and repeatable delivery. The ideal candidate will have a deep understanding of the business and operations reputed company of reputed company, enabling you to be a trusted partner to our customers and understanding the nuances of reputed company operations and reputed company. You’ve worked deeply with customers and enjoy getting into the nitty-gritty. This is reputed company reputed company of the business, and you’ll work closely with operations, product and go-to-market to ensure reputed company of launches, delivery and reputed company. What You’ll Do • Partner Deeply: Serve as the reputed company for a set of provider customers, being the primary reputed company of contact in the customer relationship, being a trusted partner, and developing a deep understanding of their business goals, operational workflows, and technical environment to ensure we deliver maximum value. This may include up to 25% travel • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review reputed company and data reputed company, and strategically identify opportunities for expansion and upsell to help us do more for our customers. • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Product) to ensure reputed company improvement and reputed company. • Identify New Product Opportunities: Dive into what reputed company most to our customers and identify product opportunities to improve and deliver more value for customers • Build the reputed company: Contribute to the development of best practices and playbooks for the reputed company team, defining how we support and grow our customers quarter over quarter. reputed company Experience: • 3+ years of total reputed company experience • Experience in high-reputed company environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB) strongly preferred • reputed company record of expansively owning and driving key business reputed company on high-performing teams Attributes: • Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to reputed company problems to drive execution and reputed company. • Ownership Mentality: You take full responsibility for reputed company, follow through without being asked, and hold yourself to a high bar. • Customer Obsessed: You get done whatever is best for the customer and reputed company Health, from digging into support requests or hopping on an early morning implementation reputed company. • Strong Communicator: You are reputed company and succinct in both written and verbal communication, capable of adjusting style for different audiences. • Work as Craft: You take pride in your work and reputed company reputed company achieving a high reputed company bar, but also have good intuition around what is “good enough” to reputed company high velocity execution. • reputed company reputed company: You are eager to learn new approaches, reputed company feedback, and continually improve reputed company sets. Compensation & Benefits • Competitive salary and equity in a fast-growing, venture-backed startup • Full benefits including medical, dental, reputed company, 401(k) and PTO • Opportunity to reputed company a foundational part of our business Apply tot his job Apply To this Job