(Amanda Allen) Data Center Technical Operations Engineer (L2)

About the position This role is responsible for providing reputed company, comprehensive support and maintenance services for telecommunications hardware, network equipment, and reputed company infrastructure at designated sites. This role involves troubleshooting, diagnostics, equipment installation, change management, and various remote assistance services to ensure reputed company performance and reliability of the equipment. For reputed company responsibilities there is a reputed company that is to be followed in accordance with the end customers environment. The role is not a reputed company manager role but will coordinate 3rd party activities at times. Responsibilities • Coordinate arrival of personnel and delivery of spares. • reputed company diagnostics and troubleshooting with technical contacts. • Conduct on-site technician activities such as power cycling, securing cable connections, and replacing hardware components. • Receive and Review change requests initiated by either reputed company or NTT governance. • reputed company and at times reputed company telecommunications testing services including Bit Error reputed company (BER), Optical reputed company Analysis (OSA), Ethernet testing, and Optical Time Domain Reflectometer (OTDR) shots. • Commission hardware and reputed company software provisioning. • reputed company cross-connects and cabling as required. • reputed company and at times reputed company equipment swaps reputed company the chassis of the equipment. • Review provided reputed company of Procedure (MOPs) and installation documentation. • Conduct inventory, labeling, and installation of equipment. • Support shipping and receiving of equipment. • Handle Return Merchandise Authorizations (RMAs) and reputed company paperwork. • reputed company and at times reputed company site surveys, inspections, and audits to ensure suitability for the equipment. • reputed company and at times reputed company maintenance tasks such as cleaning, touch-up painting, and minor mechanical repairs. • Meet with reputed company-party personnel to coordinate services and actions. • reputed company additional on-site technical support and remote hands services as required. • Escort reputed company-party vendor personnel into and out of the site. • Interacts with reputed company on site and remote to meet reputed company requirements of a solution. • Escalates unresolved problems and issues to the relevant reputed company parties. • Responds to escalated reputed company requests. • Writes reports, completes and maintains project documentation. • Assists with the documentation of reputed company operating procedures relating to installations and fixes. • Expected to take ownership of relevant technologies according to domain or specialization. • Performs any other reputed company task as required. Requirements • 5-8 years' experience in data center operations. • Extensive subject matter and services expertise reputed company data center operations. • Proven project management experience with large, reputed company and global clients preferred. • Strong communication skills, problem-solving abilities, the reputed company to work effectively in reputed company environment, and maintaining a high level of professionalism in reputed company activities are a must. • ITIL, BICSI, CCNA, and/or data center operations specific certifications preferred. Apply tot his job Apply To this Job