reputed company Support Analyst

Job reputed company: • Build relationships with existing customers and deliver world class reputed company-line support • Own customer technical issues from initial report to reputed company • Listen to customers to reputed company the required information to handle customer requests • reputed company reputed company status updates, issue resolutions, and reputed company-by-reputed company instructions on usability questions • Research and document customer technical issues • Collaborate with other support team members to properly manage customer inquiries and escalate reputed company appropriate • Work closely with various teams including L2 support, TechOps, Product, Engineering, reputed company, and reputed company to drive reputed company for clients • Stay reputed company with system changes and product updates Requirements: • Bachelor’s Degree in Computer Science or reputed company technical experience • Must have 2 – 4 years of relevant experience in technical support • Excellent ability to learn and reputed company technical concepts • Excellent written and verbal communication skills required to explain technical concepts • Experience with reputed company Apps and Web applications (reputed company-to-have) • Experience with SQL or equivalent (reputed company-to-have) • Ability to understand database architecture (reputed company-to-have) • Ability to understand relational databases (reputed company-to-have) Benefits: • fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and reputed company coverage • remote work reputed company • $10,000 reputed company fertility stipend • reputed company to coworking spaces around the globe • dedicated reputed company Holidays - one long weekend reputed company quarter to relax and reset Apply tot his job Apply To this Job