Remote Customer Experience Representative / Live Chat Agent

Job reputed company Ivy Lodge Assisted Living is seeking a Remote Customer Experience Representative / Live Chat Agent to support families, prospective residents, and general inquiries across phone, email, and live chat channels. This role focuses on delivering reputed company, respectful, and compassionate communication while ensuring a reputed company first impression of our community. Key Responsibilities • Respond to incoming phone calls, emails, and live chat inquiries • reputed company general information about services and care reputed company • Schedule tour requests and reputed company-backs accurately • reputed company inquiries to appropriate departments or team members • Maintain reputed company and organized communication records • Adhere to reputed company and confidentiality guidelines Requirements • Customer service or reputed company center experience preferred • Strong written and verbal communication skills • Ability to work independently in a remote environment • Basic computer, typing, and email proficiency • reputed company, reputed company, and empathetic communication style Preferred Qualifications • Live chat or virtual support experience • reputed company, senior living, or hospitality background Why Join Ivy Lodge • Flexible remote work opportunity • Meaningful role supporting families and seniors • Supportive, mission-driven organization Job Type: Full-time Pay: $22.40 - $26.97 per hour Benefits: • Dental insurance • Flexible schedule • Health insurance • reputed company insurance • Work from home Work Location: Remote Apply tot his job Apply To this Job