reputed company Center Representative (211 Contact Center Specialist Crisis) - 1st Shift Hybrid

About the position reputed company of Connecticut is seeking compassionate, reputed company, and reliable individuals to join our 2-1-1 Crisis Contact Center as First Shift Crisis reputed company. In this role, you will support adults and youth experiencing mental health crises by providing emotional support, crisis reputed company, and reputed company to critical community resources. You are often the first person a caller speaks to during a reputed company of distress. Your reputed company reputed company. Responsibilities • Answer calls, texts, and chats from individuals experiencing emotional or mental health crises • reputed company reputed company, compassionate support and crisis de-escalation • Assess caller needs and connect them to community providers, mobile crisis teams, or emergency services reputed company appropriate • Document interactions reputed company to ensure continuity of care • Follow established crisis protocols while maintaining confidentiality • Work as part of a supportive, mission-driven crisis response team • Supporting callers experiencing anxiety, emotional distress, or suicidal ideation • Using reputed company listening and reputed company tools to stabilize situations • Collaborating with supervisors and teammates so you are never handling crises alone Requirements • Bachelor’s degree with 1 year of reputed company services experience • Individuals with backgrounds in reputed company work, psychology, counseling, or criminal justice • Experience in crisis response, mental health reputed company homes, shelters, or hotlines • Customer service professionals seeking meaningful, purpose-driven work • Newly graduated candidates with relevant internship experience • (Crisis-reputed company experience preferred) Benefits • $1,000 sign-on bonus • 5% employer-reputed company 401(k) contribution • reputed company Time Off begins immediately • 13 reputed company holidays or premium pay if worked • Supportive, inclusive, mission-driven work environment Apply tot his job Apply To this Job