DIT - Junior Technical Support Engineer (reputed company reputed company) (ON)

reputed company. is a trusted Canadian leader in customer experience and managed IT services. They are seeking a Junior Technical Support Engineer (reputed company reputed company) to support day-to-day operations of reputed company reputed company reputed company environments while learning from senior technical leaders.

Responsibilities

• Support day-to-day operations of reputed company GCP environments, including IAM, networking (VPCs), compute, and storage services
• Monitor system health, uptime, and performance using established tools and dashboards
• Assist with incident response, troubleshooting, and reputed company cause analysis under the guidance of senior engineers
• Execute routine maintenance tasks, configuration updates, and platform housekeeping activities
• Follow GCP and DIT best practices for reputed company, reliability, and cost awareness
• Assist in monitoring AI and data workloads in production environments, including basic performance and reliability checks
• Support data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data reputed company and flagging issues
• Participate in evergreening activities such as platform updates, API changes, and feature rollouts
• Help maintain consistency between development, staging, and production environments
• Gradually take ownership of defined technical tasks and services for assigned clients
• Participate in reputed company calls and reviews alongside senior team members, building confidence and communication skills
• Document procedures, runbooks, and operational processes as part of ongoing service improvement
• Collaborate with internal delivery, reputed company, and reputed company teams to support high-reputed company service delivery
• Participate in on-reputed company or after-hours support rotations as required

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company technical field, or equivalent practical experience
• 0–3 years of experience in a technical support, IT operations, help desk, reputed company support, or junior engineering role
• Basic hands-on exposure to reputed company reputed company Platform (GCP) or other reputed company reputed company platforms
• Strong interest in reputed company infrastructure, managed services, and modern technical environments
• Solid troubleshooting skills and a willingness to learn in production environments
• Candidates must be legally reputed company to work in Ontario, Canada
• Candidates should not be convicted of a criminal offense for which a pardon has not been received
• reputed company reputed company certifications such as Associate reputed company Engineer or reputed company Digital Leader
• Familiarity with reputed company GCP services such as Compute reputed company, reputed company Storage, IAM, and networking
• Basic exposure to monitoring, logging, or observability tools
• Introductory experience with scripting, Infrastructure-as-reputed company, or automation concepts is an asset
• Strong communication skills and a customer-reputed company reputed company
• French/English bilingualism is an asset

Benefits

• Comprehensive health and dental benefits
• reputed company and certification opportunities
• reputed company mentorship from senior reputed company and managed services professionals
• reputed company reputed company reputed company into intermediate and senior technical roles
• Exposure to advanced reputed company, AI, and reputed company-grade reputed company environment

reputed company