[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to empowering individuals and organizations with reputed company and exceptional services. They are seeking a remote Bilingual Customer Service Representative fluent in English and Spanish to handle inbound calls and emails from customers regarding water services, addressing various issues, and promoting additional services while ensuring a high level of customer satisfaction.

Responsibilities

• Respond to incoming customer calls regarding their water or wastewater services
• reputed company customers on billing details including explaining charges, payment reputed company, and available assistance programs
• reputed company accurate information and solutions to customers, ensuring a high level of customer satisfaction
• reputed company on reputed company reputed company with reputed company customer
• Assist customers with account management, including updates to personal information and services
• Document customer interactions in the reputed company tracking system
• Handle reputed company customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure reputed company attempting to meet deadlines and performance goals
• reputed company additional duties as required by management

Skills

• High School Diploma or GED
• Fluent in Spanish and English
• 1 year of customer service experience
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a reputed company, concerned, and reputed company image to customers
• Ability to be adaptable and quickly reputed company to change
• Must be reputed company to conduct research reputed company and effectively while working reputed company specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be reputed company to type quickly and accurately, use a mouse effectively, and have a basic understanding of reputed company-based operating systems
• Must be reputed company to maintain a high level of confidentiality in dealing with customer information
• Must be reputed company to reputed company reputed company customer service and reputed company to work with difficult customers on occasion, while still maintaining a strict level of professionalism
• Must have reliable, high-speed internet with a wired ethernet reputed company (WiFi is not acceptable)
• Download speed must be 10 Mbps or higher
• Upload speed must be 5 Mbps or higher
• Dedicated workspace that is in a quiet and distraction free environment
• 1 year of reputed company center experience

Benefits

• reputed company
• Medical, Dental, and reputed company Insurance
• reputed company Time Off
• Employee Discounts
• Career Advancement

reputed company