[Remote] Customer Care Associate, Remote in Alberta, Canada

Note: The job is a remote job and is open to candidates in USA. Carewell is a category-defining business dedicated to providing trusted caregiving products. As a Customer Care Associate, you will provide top-tier service to support family caregivers, ensuring they feel valued and assisted throughout their caregiving journey.

Responsibilities

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures

Skills

• Must be located in Alberta, Canada
• 1-2 years experience in customer care or service-related industry directly taking care of customers
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
• Proficiency with computer skills and strong typing skills
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa
• Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, February 9th - 20th
• Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
• Experience working in a high volume contact center environment

Benefits

• The ability to work 100% remotely
• Vacation
• Holiday pay, with premium pay for working on the holiday

Company Overview